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INFORMATION · SHIPPING POLICY
Last updated: March 15, 2024
We currently ship to addresses within the European Union, United Kingdom, Switzerland, Norway, and the United States. For shipping to other destinations, please contact our concierge team.
Orders are processed within 1-2 business days after payment confirmation. Orders placed on weekends or public holidays will be processed the next business day.
During peak seasons (such as holidays), processing times may be extended by 1-2 days. We will notify you of any significant delays.
Once your order ships, you will receive a confirmation email with tracking information. You can also track your order by logging into your account or using our tracking page.
Due to regulations, we cannot ship fragrance products to certain destinations or through certain carriers. These restrictions include:
If your order is affected by shipping restrictions, our team will contact you to arrange an alternative solution or refund.
For international orders outside the EU, you may be subject to import duties and taxes upon delivery. These charges are the responsibility of the recipient and vary by country.
We recommend contacting your local customs office for more information about potential charges before placing an order.
If your order arrives damaged or if it's lost in transit, please contact us within 7 days of the estimated delivery date. We will work with the carrier to resolve the issue and arrange a replacement or refund.
For damaged items, please include photos of the packaging and product when contacting us.
Please ensure your shipping address is correct when placing your order. We are not responsible for deliveries to incorrect addresses provided by the customer. If you notice an address error, please contact us immediately.
During holiday periods, we recommend placing orders at least 7-10 days in advance to ensure delivery by specific dates. Holiday shipping deadlines will be announced on our website.
For questions about shipping, please contact us at shipping@scentia.com or through our contact form.
Scentia · 123 Rue de la Paix, Paris, France · +33 1 23 45 67 89